ExPD provides an end to end service from complete data collection solutions, including complex bespoke hardware configurations and software services, to simple barcode readers, printers, label software and media.
Systems and solutions from ExPD will help your business save time and money, and enhance working practices. With core values based around customer service, the result is a combination of the best product with quality service and support.
ExPD is committed to ensuring its clients make an investment with the peace of mind that in the event of any query there is back up. ExPD offer telephone support to all its clients and dedicated maintenance and support contracts where clients have more specific needs. ExPD is always pleased to provide tailored support and maintenance services to exactly meet its client’s demands.
Our helpdesk is available to all ExPD clients and is manned during office hours – with no irritating voice message service. The helpdesk team are highly qualified and will diagnose your issue quickly and ensure the best course of action is carried out within the scope of any maintenance contracts or pay as you go services.
Maintenance, Service Repairs and Spares
Irrespective how reliable and rugged the hardware, IT equipment does from time to time malfunction. ExPD provides tailored maintenance contracts to ensure the most cost-effective solution is provided and is on hand to ensure your hardware is always up and running, whether on-site or return to base/manufacturer. The key to reliability is ensuring the best product for the job is purchased in the first instance. Our team can advise you on the right solution for you via our software and hardware consultancy services.
In addition to maintenance contracts, ExPD recognises some clients prefer to pay for the service as they use it on a pay as You Go service. In these instances, the service is provided on demand whether an on-site service visit, return to base repair or in some instances the provision of spare parts to enable the client to affect their own repairs in the most timely manner.
Should a client have a fleet of mobile devices, ExPD have various options to manage & secure your devices, content & apps as well as assist with their location and software version management. This service also extends to their remote support and management of repairs/exchanges.
System Design and Bespoke Software Development
ExPD has an enviable track record of providing data collection systems to numerous organisations across the UK. Whilst we recognise that using a packaged software solution has its merits, there are instances where a packaged software solution is either over engineered or simply doesn’t meet specific customer need. In these instances, ExPD can provide a skilled consultant to review the application requirement and propose an exact fit solution – thereafter using ExPD’s own skilled in-house software development team the system will be built to meet the customer needs.
The ExPD approach to bespoke software development is utilising existing building blocks to provide the most the reliable proven software code which keeps development time to a minimum, the result is best price performance from a proven supplier.
WIFI Network Scoping and Installation
Virtually all new ‘mobile’ data collection systems require connectivity on the move – ExPD, as a Cisco partner is able to supply, install and support Cisco and Cisco Meraki hardware and has the required qualifications and skills to provide a suitable Wifi site survey, including the installation of a wireless network to suit mobile connectivity of PDA’s, tablets and laptops across a client’s site.
To optimise any new system design, there is value in taking advantage of ExPD’s wealth of knowledge – successfully trading for over 25 years provides our clients with access to years of knowledge of almost any industry and data collection application. Being manufacturer independent, ExPD ensures only the most suitable products for the application are recommended and supplied along with the most appropriate service packages.
With security becoming more and more important, it is critical that your data is safe – ExPD, an ISO27001 company, can take responsibility for the hosting of your data at a secure IS027001 UK based data centre and can demonstrate its own policies regarding confidentiality and GDPR.
System Deployment – Training
An investment in new systems and equipment is of little value if it is not deployed successfully. Deployment can be quite complex and it is of paramount importance that the system deployment is known in advance and well documented. A deployment project from ExPD will ensure a new system is installed in line with the client’s IT standards, meets the required security standards and ensures all our client’s user’s know how best to use the system to ensure the best performance.